Frequently Asked Questions
Below you will find helpful information about our services, locations, billing, and more to ensure your experience at Worrywell is smooth, supportive, and tailored to your needs.
Services Offered
At Worrywell, we provide individual, family, couples, and group counseling. We ensure that you're matched with the right therapist for your needs through a thorough intake process. We offer comprehensive testing for ADHD, autism, and learning disabilities. We also provide qEEG and neurofeedback therapy.
Virtual Sessions
Virtual sessions are available for clients located in the state of New Jersey, as our clinicians are licensed in this state. We aim to provide flexibility and comfort by offering therapy in the convenience of your home.
Insurance & Fees
We work with most major insurance providers, including Cigna, Horizon, Aetna, and United Healthcare. For services not covered by insurance, we will provide an estimate of out-of-pocket expenses ahead of your first visit to ensure clarity about costs.
Billing Inquiries
For questions about your bill, please contact kimberly@worrywellcollective.com or call 732-749-2438, Option 2. We're happy to assist with any billing concerns.
Therapist Fit
If you feel your therapist isn't the right fit, don’t worry! We understand the importance of a good connection, and we're happy to help you find a better match from our diverse team of professionals.
In-Person Locations
We have two convenient locations:
The "House"
195 Maple Avenue
Red Bank, NJ
The "Suite"
830 Broad Street, Suite 3A
Shrewsbury, NJ
Testing Location
Testing takes place at the “House” location at 195 Maple Avenue, Red Bank, NJ, where we provide a welcoming, supportive environment for all assessments.
Canceling or Rescheduling
To cancel or reschedule an appointment, please contact your clinician directly by phone or email. You can also call the office or use the patient portal for last-minute changes or leave a message on the main line. Kindly note that a fee applies for cancellations made within 24 hours of your appointment.
Evening & Telehealth Hours
Yes, we offer evening appointments until 8 p.m. on select weeknights. We also provide telehealth options for your convenience, allowing you to receive therapy from the comfort of your home.
Psychiatric Emergency
In a psychiatric emergency, please contact the Psychiatric Emergency Screening Service at 732-923-6999, visit your nearest emergency room, or call 911. For children, Mobile Crisis support is available at 1-877-652-7624.